TERMS & CONDITIONS

The Orchard Office

Effective date: 1st December 2025

1. Services

The Orchard Office provides virtual assistant and administrative support services as outlined in individual client agreements.

2. Working Hours

Standard working hours are:

Tuesday to Friday, 9am – 5pm

Out-of-hours work is only provided by agreement.

3. Fees & Payment

• Fees are agreed in advance

• Invoices are issued monthly

• Payment terms are 7 days

• Late payments may result in paused services

4. Confidentiality

All client information is handled confidentially and securely.

5. Client Responsibilities

Clients agree to:

• Provide accurate instructions

• Supply materials on time

• Respond promptly when clarification is required

• Maintain access credentials securely

6. Data Protection

The Orchard Office complies with UK GDPR and the Data Protection Act 2018.

7. Termination

Either party may terminate the agreement with one month’s written notice unless otherwise agreed.

Immediate termination may apply in cases of:

• Non-payment

• Abusive behaviour

• Breach of agreement

8. Liability

The Orchard Office is not liable for:

• Errors resulting from incorrect client information

• Delays outside of our control

• Third-party services or platforms

Liability is limited to the fees paid in the previous 30 days.

9. Intellectual Property

All client materials remain their property.

Documents, templates, and workflows created by The Orchard Office remain its intellectual property unless agreed otherwise.

10. Governing Law

These Terms are governed by the laws of England and Wales.

11. Contact

For queries:

Lauren Hunt laurenhunt@theorchardoffice.co.uk 07904 626831